Your questions, answered

Our therapists use a range of evidence-based approaches, tailored to each person’s needs. These may include cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT), emotion-focused therapy (EFT), mindfulness-based, trauma-focused, psychodynamic approaches, or eye movement desensitization and reprocessing (EMDR). You don’t need to know how these work before starting, we’ll help explain and guide you to the approach that’s right for you.

Our therapists operate out of their own location, provide sessions in-person, online, or by phone.

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Today, our therapists are located in Ontario, Alberta, British Columbia and Nova Scotia

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We are across many cities, including: Toronto, Greater Toronto Area (GTA), Ajax, Barrie, Beamsville, Brampton, Burlington, Georgetown, Guelph, Hamilton, Kitchener, Markham, Milton, Mississauga, Newmarket, Niagara Falls, North York, Oakville, Orangeville, Oshawa, Ottawa, Petawawa, Pickering, Richmond Hill, Scarborough, St. Catherines, Thornhill, Vaughan, Whitby, and Calgary, Edmonton, Lethbridge, Red Deer, Sherwood Park, Kelowna, Vancouver, Victoria, Halifax and many more.

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We are continuously building out our community.

We require a minimum of 24-hour notice for any appointment cancellation or rescheduling in order to avoid a full cancellation fee. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subjected to a full cancellation fee equal to 100% of the session fee (the full cost of the session).

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To cancel or reschedule, please contact your therapist directly by phone or email. You can find their contact information within your appointment confirmation email.

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Individual Therapy: $180 per session

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Couples/Families Therapy: $200 per session

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Individual Therapy with Psychologist: $240 per session

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Couples/Families Therapy with Psychologist: $260 per session

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Supervised Therapy Program (lower cost option): $35 per session (with Master’s-level student clinicians)

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Psychological Assessments: $1,550 for virtual assessments including a 90 min interview with Psychologist, Psychometric testing and Debrief Interview with a report. Learn more about our pricing here.

Yes, our providers are college regulated, licensed professionals. If your patient has extended health benefits, typically, they will cover part or the full cost of the care provided.

Yes, all of Layla’s partnered therapists (MSW, RP, Psychologist, RCT) should be covered under the NIHB program for eligible clients.To confirm eligibility, patients should contact their regional NIHB office:‍

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Ontario: 1-800-640-0642

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Alberta & British Columbia: 1-800-232-7301‍
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Atlantic Canada (NL, NS, PE, NB): 1-800-565-3294
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‍Key Information on Payment and Coverage for Patients

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‍Layla Care cannot process direct billing through the NIHB program. Patients are required to pay for their sessions upfront and submit receipts to NIHB for reimbursement.The first 2 hours of counseling are automatically approved by NIHB; however, prior approval is necessary for ongoing sessions.Layla’s rates for RSW, RP, and RCT sessions align with the maximum reimbursement rates set by the provincial fee guides. For services provided by Registered Psychologists, patients may incur costs above NIHB’s reimbursement limits.What services are eligible for reimbursement?Individual TherapyCouples Therapy (Group of 2)Group TherapyNote: Psychological assessments are not eligible for NIHB coverage.

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Important Reminder: Patients can submit claims to either NIHB or their private/employer benefit plan—but not both.

No. Layla works directly with clients, and many of our clients use their extended health benefits to receive reimbursement for their session fee (full or partial). Layla's team takes care of invoicing and insurance matters with the client. Every now and then Layla partners with third party payers to secure funding for specialized programs such as for Vocational Mental Health and our Small Business Program (ended March 2023).

We require you set up your Layla account with payment information 48 hours before your appointment. This is to ensure that both you and your therapist can make the most of your session time, while also accommodating others seeking support. If you haven’t set up your account within the appointment confirmation window (48 hours of your appointment), your session will be subject to cancellation. However, rest assured we’re here to assist you with rescheduling and will send you reminders of your upcoming session to ensure you’re all set. Should you face challenges or changes with your first session, please don’t hesitate to contact us directly at contact@layla.care.

Your therapist reserves your session time for you, but we understand that your schedule changes. We require a minimum of 24-hour notice for any appointment cancellation or rescheduling in order to avoid a full cancellation fee. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subjected to a full cancellation fee equal to 100% of the session fee (the full cost of the session).

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To cancel or reschedule, please contact your therapist directly by phone or email. You can find their contact information in the confirmation email

Yes, Layla offers in-person, walk and talk, virtual, and phone sessions across Ontario, Alberta, and British Columbia. Please note that only select therapists are offering in-person and walk and talk therapy. Our current regions for in-person therapy is limited to the following, and we are continuously expanding and growing areas where we offer in-person sessions:

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‍Ontario: Ajax, Arnprior, Barrie, Burlington, Guelph, Markham, Mississauga, Newmarket, Oakville, Orillia, Ottawa, Ridgeway, Toronto, Windsor, Woodbridge

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Alberta: Calgary, Edmonton, Red Deer, Sherwood Park

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British Columbia: Abbotsford, Victoria, Vancouver

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Nova Scotia: Halifax

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Layla has therapists available virtually for anywhere you are in Ontario, Alberta, British Columbia and Nova Scotia, that may be matched to your specific needs. If you would like more information, please contact us at info@layla.care.

All sessions will be completed online through Layla’s secure video portal. Participants are encouraged to use a desktop or laptop computer, for the best user experience.  Our Layla Platform for therapy sessions can be accessed on the following devices listed here.

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Planning to travel? Participants must attend virtual sessions from the province listed on their home address when they registered for group. This is because the group facilitator must be registered to practice in the province where the client is attending group sessions.

Walk and Talk therapy is a great alternative for individuals who prefer a different option to the traditional office setting. Sessions take place outdoors while walking, allowing for movement, fresh air, and a more informal environment.

Layla understands the wide array of modern work and life schedules, and therefore is happy to arrange appointments anytime day or evening, weekends, and by virtual means.

Individual and Couples Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.

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Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Layla's services are available to adults, couples, and teenagers. We have a few therapists who work with children under the age of 12. Please reach out to inquire.

Layla currently offers a Supervised Therapy Program. Clients can work with a therapist-in-training who is closely supervised by a Master's-level clinician. Sessions are $35 for 50 minutes, but availability is limited to the length of the therapist's training placement. Further information about this program can be found here.

Individual and Couples Therapy sessions are typically 50 minutes long. In some cases, your first session with the therapist will be a little longer.
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Therapy can range from short-term to longer term depending on the client’s case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Pricing through Layla is transparent.

• Your initial call and matching is always free.
• Therapy sessions are $180 per 50 min session for individuals, and $200 per 50 min session for couples counselling.
• Sessions provided by a Psychologist in Alberta and British Columbia are offered at $240 per 50 min session for individuals, and $260 per 50 min session for couples counselling.

We can support:

• ADHD (strategies to manage)
• Anxiety (incl. panic, GAD, and social)
• Emotion regulation (Including feeling easily irritated or reactive)
• Depression, sadness, or low mood
• Family conflict
• Life transitions/uncertainty
• Grief and Loss
• Parenting
• Pre or post-natal challenges
• Relationship challenges
• Self-esteem
• Self-exploration
• Sexual or gender identity
• Stress/burnout
• Work or school issues

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Note on Trauma: Trauma and difficult past experiences can have a real impact on how you feel and cope day to day, and we take that seriously. In this program, we can support you with the ways those experiences may be affecting you now, as long as trauma is not the main reason you are seeking care. The best fit is when your main focus is something like anxiety, low mood, burnout, relationship stress, work or school challenges, or a life transition, and trauma is part of the broader context.

If your main goal right now is to process trauma or you are looking for trauma focused therapy as the primary focus of care, this program is not the right level of support. In that case, we can help you find a more specialized option that better matches your needs.

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We cannot support

• Active suicidality
• Anger management
• Behavioural Addiction
• Trauma as a primary concern
• Psychosis
• Sexual abuse/assault (including childhood sexual abuse)
• Bipolar (Type I or II)
• BPD or related symptoms
• Coping with chronic pain or illness
• Sexual dysfunction
• Skin-picking or hair-pulling
• Sleep concerns
• Coping with concussion or ABI
• Difficulty managing anger when safety is a concern (for example, threats or physical aggression)
• Eating disorder
• Emotional eating/other eating challenges
• Intimate Partner Violence or other types of abuse
• Substance use or addiction
• Dissociation
• OCD-related symptoms
• Personality disorder other than BPD
• Other high-risk presentations
• Return-to-work counselling or assessments
• Other high-risk or complex presentations

Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.

Layla takes your privacy and the security of your information seriously. Electronic personal information shared with Layla is stored in a secure and encrypted way. Video sessions are not recorded. You can learn more about our privacy practices here.

The whole motivation behind Layla is reducing stress, not adding to it. Simply let us know and we will pair you with another therapist, of course accounting for what wasn’t quite working with the previous one. We would be very interested in client feedback in instances such as these, as we want our matching to be constantly evolving to better serve clients.

Our services are not covered by OHIP/AHCIP/MSP/MSI, but most extended health plans cover some of the professional designations registered to conduct therapy. Each plan is unique. If you’re planning on using your extended health benefits, we highly recommend you check your coverage in advance of the call so that we can connect you to the right provider.

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Here’s what to look for: In your benefits booklet, insurance portal, or when you speak to an insurance representative specifically look for coverage for either

1. ‍Registered Social Workers
2. Registered Psychotherapists (RP) or Registered Counselling Therapist (RCT)
3. Psychologists

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If you need our help in checking benefits, please let us know on the phone and we’ll gladly do what we can.

No, you don’t need a formal referral or diagnosis from another provider. We are happy to assist anyone with their unique challenges and goals.