FAQ

Question 1

What type of therapy do providers use?

Accepted Answer

Our providers use evidence-based approaches.

Question 2

Where are the therapists located?

Accepted Answer

Our therapists operate out of their own location, provide sessions in-person, online, or by phone. Today, our therapists are located in Ontario, Alberta, British Columbia and Nova Scotia across many cities: Toronto, Greater Toronto Area (GTA), Ajax, Barrie, Beamsville, Brampton, Burlington, Georgetown, Guelph, Hamilton, Kitchener, Markham, Milton, Mississauga, Newmarket, Niagara Falls, North York, Oakville, Orangeville, Oshawa, Ottawa, Petawawa, Pickering, Richmond Hill, Scarborough, St. Catherines, Thornhill, Vaughan, Whitby, and Calgary, Edmonton, Lethbridge, Red Deer, Sherwood Park, Kelowna, Vancouver, Victoria, Halifax and many more. We are continuously building out our community.

Question 3

How long is a therapy session?

Accepted Answer

Therapy can range from short-term to longer term depending on the client's case and their goals. This can be discussed with your therapist, and the two of you can always collaboratively assess your timeline and progression.

Question 4

How does pricing work?

Accepted Answer

Pricing through Layla is transparent. Your initial call and matching is always free. Therapy sessions are $180 per 50 min session for individuals, and $200 per 50 min session for couples counselling. Sessions provided by a Psychologist in Alberta and British Columbia are offered at $240 per 50 min session for individuals, and $260 per 50 min session for couples counselling.

Question 5

What is Layla's cancellation policy?

Accepted Answer

We require a minimum of 24-hour notice for any appointment cancellation or rescheduling in order to avoid a full cancellation fee. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subjected to a full cancellation fee equal to 100% of the session fee (the full cost of the session). To cancel or reschedule, please contact your therapist directly by phone or email. You can find their contact information within your appointment confirmation email.

Question 6

What is your policy for first session confirmation?

Accepted Answer

We require confirmation 48 hours before your appointment.

Question 7

What if I can't attend my therapy session?

Accepted Answer

Your therapist reserves your session time for you, but we understand that your schedule changes. We require a minimum of 24-hour notice for any appointment cancellation or rescheduling in order to avoid a full cancellation fee. If you cancel or reschedule your appointment less than 24 hours before it is scheduled to take place, you will be subjected to a full cancellation fee equal to 100% of the session fee (the full cost of the session). To cancel or reschedule, please contact your therapist directly by phone or email. You can find their contact information in the confirmation email.

Question 8

Do you offer in-person therapy?

Accepted Answer

Yes, we offer in-person therapy in Ontario: Ajax, Arnprior, Barrie, Burlington, Guelph, Markham, Mississauga, Newmarket, Oakville, Orillia, Ottawa, Ridgeway, Toronto, Windsor, Woodbridge; Alberta: Calgary, Edmonton, Red Deer, Sherwood Park; British Columbia: Abbotsford, Victoria, Vancouver; Nova Scotia: Halifax. Layla has therapists available virtually for anywhere you are in Ontario, Alberta, British Columbia and Nova Scotia, that may be matched to your specific needs.

Question 9

What will I need to access the online sessions?

Accepted Answer

Please visit our support page for device requirements. Planning to travel? Participants must attend virtual sessions from the province listed on their home address when they registered for group. This is because the group facilitator must be registered to practice in the province where the client is attending group sessions.

Question 10

What is Walk and Talk Therapy?

Accepted Answer

Walk and Talk Therapy is a form of psychotherapy that includes walking outdoors. It is a great alternative for individuals who prefer a different option to the tradition office setting and provides a unique opportunity to experience nature alongside the session.

Question 11

I'm extremely busy, how flexible is Layla?

Accepted Answer

Layla understands the wide array of modern work and life schedules, and therefore is happy to arrange appointments anytime day or evening, weekends, and by virtual means.

Question 12

How long does therapy take?

Accepted Answer

Group Therapy sessions vary in length but typically range from 1.5 to 2 hours. Our current group programs typically last for 12 or 24 weeks.

Question 13

Do you cater to couples, children, or teenagers?

Accepted Answer

Layla's services are available to adults, couples, and teenagers. We have a few therapists who work with children under the age of 12. Please reach out to inquire.

Question 14

Are your services covered by OHIP/AHCIP/MSP? Benefits?

Accepted Answer

We highly recommend you check your coverage in advance. Here's what to look for: 1. Registered Social Workers, or 2. Registered Psychotherapists (RP) or Registered Counselling Therapist (RCT), or 3. Psychologists. For community-based alternatives, please visit our resources page.

Question 15

Does Layla offer therapy at a reduced rate?

Accepted Answer

Yes, we offer lower cost therapy options. Please visit our supervised therapy page for more information.

Question 16

Who is eligibility for lower cost therapy (what we can and cannot support)?

Accepted Answer

We can support: ADHD (strategies to manage), Anxiety (incl. panic, GAD, and social), Emotion regulation, Depression, sadness, or low mood, Family conflict, Life transitions/uncertainty, Relationship challenges, Self-esteem, Self-exploration, Sexual or gender identity, Stress/burnout, Work or school issues. We cannot support: Active suicidality, Anger management, Behavioural Addiction, Pre- or Post-Natal challenges, Psychosis, Sexual abuse/assault (including childhood sexual abuse), Bipolar (Type I or II), BPD or related symptoms, Coping with chronic pain or illness, Sexual dysfunction, Skin-picking or hair-pulling, Sleep concerns, Coping with concussion or ABI, Eating disorder, Emotional eating/other eating challenges, Parenting, Substance use or addiction, Trauma (single-incident), Trauma (multiple incident or ongoing), Dissociation, Grief or loss, OCD-related symptoms, Phobia (s), Personality disorder other than BPD, Other high-risk presentations.

Question 17

Do you work on weekends?

Accepted Answer

Several of our therapists offer sessions on weekends, and you can let us know of that preference when you sign up and we will do our best to accommodate.

Question 18

Is my information secure?

Accepted Answer

Layla takes your privacy and the security of your information seriously. Please visit our privacy policy page for more information.

Question 19

What if it turns out my therapist isn't a good fit and I'd like a different one?

Accepted Answer

The whole motivation behind Layla is reducing stress, not adding to it. Simply let us know and we will pair you with another therapist, of course accounting for what wasn't quite working with the previous one. We would be very interested in client feedback in instances such as these, as we want our matching to be constantly evolving to better serve clients.

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https://www.camh.ca/en/patients-and-families/programs-and-services/borderline-personality-disorder-clinic

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https://www.ontarioshores.ca/dialectical-behavioural-therapy-dbt

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https://cmhato.org/programs/dbt/

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https://www.camh.ca/en/patients-and-families/programs-and-services/borderline-personality-disorder-clinic

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https://broadviewpsychology.com/treatments/group-therapy

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